Every step, in order, with who did it and how long it took.
Answers only from your dataProducts, prices, stock and order status come from Shopify and the courier, never from the AI's memory.
Hands over earlyRefunds, complaints and anything unclear go to a person, with a summary, so the customer never repeats themselves.
Costs paise per chatMost replies are rules and templates. AI is called only to understand a free-text question and to word the answer.